Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

• In the same condition that you received it

• Unworn or unused, with tags

• In its original packaging

• Accompanied by the receipt or proof of purchase

How to Start a Return

• Email us at cs.askteam@gmail.com to request a return.

• If your return is approved, we will send you a return shipping label and instructions on how and where to send your package.

• You can also contact us at cs.askteam@gmail.com for any return-related questions.

Damages and Wrong Items

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (food, flowers, plants)

• Custom products (special orders or personalized items)

• Personal care goods (beauty products)

• Hazardous materials, flammable liquids, or gases
  We also do not accept returns on sale items or gift cards.

If you are unsure about your item’s eligibility, please contact us before sending it back.

Exchanges

The fastest way to get the item you want is to return your current item, and once your return is accepted, place a new order.

Refunds

We will notify you once your return is received and inspected, and let you know if your refund is approved.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or credit card company may take additional time to post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at cs.askteam@gmail.com.